• 1. Click "Products" from the "Ecommerce" menu.
• 2. Locate the desired product.
• 3. Click the Product ID link or select the radio button for that product and click the "Edit" icon in the "Actions" area.
• 4. Insert a value in the "Display Order" field. (ie 01, 02, 03, ... OR A01, A02, B01, B02, etc.)
• 5. Click "OK"
• NOTE: Products are displayed in order by category

• 1. Click "Links" from the "Content" menu
• 2. Locate the link you wish to update.
• 3. Click the Link ID or select the radio button for that link and click the "Edit" icon in the "Actions" area.
• 4. Mark the check box labeled "Active"
• 5. Click the "OK" button

• 1. Click "Testimonials" from the "Content" menu.
• 2. Click the "New " icon.
• 3. Enter the specified data and associate a category if desired.
• 4. Click "OK" or "Save".
• 5. Publish the page where your testimonials are displayed.

• 1. Click "Links" from the "Content" menu.
• 2. Locate the link you wish to categorize.
• 3. Click the Link ID or select the radio button for that link and click the "Edit" icon in the "Actions" area.
• 4. Select the desired category from the drop-down in the "Categories" area.
• 5. Click the "New" icon in the "Categories" area.

• 1. Click "Links" from your "Content" menu
• 2. Click the "New" icon in the actions area
• 3. Enter the desired data and click "OK"

• 1. Click "products" from the "Ecommerce" menu.
• 2. Locate the product you wish to categorize.
• 3. Click the Product ID or select the radio button for that product and click the "Edit" icon in the "Actions" area.
• 4. Select the desired category from the drop-down in the "Categories" area.
• 5. Click the "New" icon in the "Categories" area.

• 1. Click "Products" from the "Ecommerce" menu.
• 2. Click the New icon in the Actions section
• 3. Enter a Code/SKU number for your product.
• 4. Enter data for Name and Retail Price and click Save.
• 5. Click the WYSIWYG icon next to the Long Description" to use the editor if desired for the description field.
• 6. Enter any other related data for your product and click "OK" to save your changes and return to the list screen.
• 7. Click the "Publish All Changes" button to make your product active on the web site.

• 1. Select "Articles" from the "Content" menu.
• 2. Click the "New" icon in the Actions area.
• 3. Enter a "title" for your article.
• 4. Set the Status to "Active".
• 5. Select a "Type" for your article (eg. Article, Blog, Testimonial, etc.)
• 6. Click the "Save" button.
• 7. Click the "Edit" icon for the Content field to launch the WYSIWYG editor and enter your content.
• 8. Associate a category with your entry if necessary.
• 9. Click "OK" to save your changes.

• 1. Launch the WYSIWYG editor for the bulk email you want.
• 2. Click the Insert Image icon. Allow time for the uploaded images to load in the left pane.
• 3. Scroll to the image you want to insert, and click on it.
• 4. Click OK on the "Please be patient" dialog.
• 5. Click OK at the bottom
• 6. Drag the image to the desired location on the page
• 7. Click the OK button

• 1. Launch the WYSIWYG editor for the page you want.
• 2. Click the Insert Image icon. Allow time for the uploaded images to load in the left pane.
• 3. Scroll to the image you want to insert, and click on it.
• 4. Click OK on the "Please be patient" dialog.
• 5. Click OK at the bottom
• 6. Drag the image to the desired location on the page
• 7. Click the OK button

• 1. Click "products" from the "Ecommerce" menu.
• 2. Locate the desired product.
• 3. Click the Product ID or select the radio button for that product and click the "Edit" icon in the "Actions" area.
• 4. Select the desired option from the drop-down in the Options area.
• 5. Click the "New" icon in the "Options" area.
• 6. Click "OK" or "Save"

• 1. Click "Pages" from the "Content" menu.
• 2. Locate the desired page and click the Page ID or select the page and click the "edit" icon.
• 3. Select the desired category in the "Category Access" area.
• 4. Click the "New" icon in the "Category Access" area.

• 1. Click users from the Ecommerce menu.
• 2. Locate the user you wish to categorize.
• 3. Click the User ID or select the radio button for that user and click the Edit icon in the Actions area.
• 4. Select the desired category from the drop-down in the Categories area.
• 5. Click the New icon in the Categories area.

• 1. Select "Products" from the "Ecommerce" menu
• 2. Locate the desired product
• 3. Click the Product ID or select the radio button for that product and click the "Edit" icon in the "Actions" area.
• 4. To associate a category select the desired category from the drop-down in the "categories" area and click the "New" icon
• 5. To de-associate an category click the "Delete" icon for the desired category

• 1. Select "Categories" from the "Ecommerce" menu
• 2. Locate the desired category
• 3. Click the Product ID or select the radio button for that category and click the "Edit" icon in the "Actions" area.
• 4. To associate an image select the desires image from the drop-down in the "Images" area and click the "New" icon
• 5. To de-associate an image select the radio button next to the desired image and click the "Delete" icon

• 1. Select Products from the Ecommerce menu
• 2. Locate the desired product
• 3. Click the Product ID or select the radio button for that product and click the Edit icon in the Actions area.
• 4. The image you want to assocaite with a product needs to have been uploaded to your site.
• 5. To associate an image select the desired image from the drop-down in the Images area and click the New icon
• 6. To de-associate an image select the radio button next to the desired image and click the Delete icon

• 1. Click "Calendar" from the "Content" menu
• 3. Locate the desired event by specifying any criteria on the left then click "Search" in the "Actions" area.
• 3. Click the Event ID or select the radio button for that event and click the "Edit" icon in the "Actions" area.
• 4. Make any desired changes and click "Save"
• 5. Click "Publish"

• 1. Click "Setup" from the "System" menu.
• 2. Click the Merchant user link.
• 3. Change the email address and/or password as you like.
• 4. Click "Save" or "OK".

• 1. Login to webmail at www.yourdomain.com/email .
• 2. Select "Options".
• 3. Select "Login".
• 4. Enter your current and new passwords as prompted.
• 5. Select "Update".

• 1. Select "Setup" from the "System" menu
• 2. Click on the "Merchant User" link
• 3. Make any desired changes then click "OK" or "Save"

• 1. Select "Setup" from the "System" menu
• 2. Click on the "Merchant User" link
• 3. Make any desired changes then click "OK" or "Save"

• 1. Select "Orders" from the "Ecommerce" menu.
• 2. Locate the desired order by specifying any criteria on the left then click "Search" in the "Actions" area.
• 3. Click the Order ID in the order column.
• 4. Select the desired status from the "Status" drop down.
• 5. Click the "OK" button.

• 1. Select "Orders" from the "Ecommerce" menu
• 2. Locate the desired order by specifying any criteria on the left then click "Search" in the "Actions" area.
• 3. Click the Order ID in the order column
• 4. Update the billing email address to be the email address of the user you want to associate this order with. This user must already exist in your database.
• 5. Click the "Email" link to the left of the billing email address.

• Select Clear Cache from the System menu

• 1. Click "Users" from the "Ecommerce" menu
• 2. Locate the desired user by specifying any criteria on the left then click "Search" in the "Actions" area.
• 3. Click the User ID in the User column
• 4. Set the desired "Price Level" in the "Settings" area.
• 5. Click "OK" or "Save"

• 1. Click Tools
• 2. Click Accounts
• 3. Select the account generating the error
• 4. Click "Properties"
• 5. On the "Servers" tab click the checkbox for "My server requires authentication"
• 6. Click the "Settings" button and verify that "Use same settings as my incoming server" is selected
• 7. Click "OK"

Configuring Outlook 2000 for SMTP Authentication

• 1. From the Tools menu, select Accounts, that brings up the Accounts window. (You may have to go to the Tools menu and choose Services, in that case choose Internet Email from the next window).
• 2. From the Accounts window, click on the Properties button.
• 3. You don't need to change anything in the General tab. Click on the Servers tab.
• 4. Put a checkmark in the "My server requires authentication" checkbox.
• 5. Click OK several times to return to the main Outlook screen.

Configuring Outlook 2002/2003for SMTP Authentication

• 1. Open Outlook.
• 2. From the Tools menu, select Email Accounts. The Email Accounts box appears.
• 3. Verify that the circle-box View or change existing email accounts is selected and click Next.
• 4. Your email account appears
• 5. Click on youremail account thenclick the Change button on the right. The Internet Email Settings appear.
• 6. Click the button More Settings... in the lower right-hand corner. The Internet Email Settings box appears.
• 7. Click the Outgoing Server tab.
• 8. Click the circle-box My outgoing server (SMTP) requires authentication, and verify that the circle-box Use same settings as my incoming mail server is selected.
• 9. Click OK to close the Internet Email Settings box.
• IMPORTANT: Do NOT use the "Test Account Setting..." button to test the settings. This will fail.
• 10. Click the Finish button to close the Email Accounts box. SMTP authentication has now been enabled.
  *NOTE: To test the account, you may send an email to your email address.

• 1. Select the mailer that was previously sent.
• 2. Select the radio button for that mailer.
• 3. Click the "Copy" icon in the "Actions" area.
• 4. You are now editing a new copy.
• 5. Make any desire changes then test your mailer.

• 1. Click "Pages" from the "Content" menu
• 2. Locate the desired page and click the WYSIWYG link
• 3. Highlight the text you want to be a hyperlink
• 4. Click the "Link" icon that looks like links from a chain.
• 5. Enter the fully qualified link into the URL field and click OK

• 1. Click "Calendar" from the "Content" menu
• 2. Click the "New" icon in the "Actions" area
• 3. Enter the desired details and click "Save"
• 4. Click "Publish"

• 1. Click "Categories" from the "Ecommerce" menu.
• 2. Click the "New" icon in the "Actions" Area.
• 3. Enter all pertinent fields then click "Save". or "OK"

• 1. Select Pages from the pull-down Content menu.
• 2. Click the New icon in the Actions Area.
• 3. Enter all pertinent fields then click OK - the Page name and Template are most important.
• 4. Locate the new page.
• 5. Click the radio button next to the new page ID# to select the new page.
• 6. Click the Run icon in the Actions Area - this creates a new blank body file for the page.
• 7. Click the ascii or wysiwyg editor links to add content.

• 1. Click Users from the Ecommerce menu.
• 2. Click the New icon in the Actions Area.
• 3. Enter all pertinent fields then click Save. or OK

• 1. Select "Certificates" from the "Ecommerce" menu.
• 2. Enter the properties and values as prompted.
• 3. Click "OK" or "Save".
• 4. Thoroughly test your certificate before publishing the redemption code

• 1. Upload a ZIP file. Use the SAME NAME if adding to an existing gallery!
• 2. Select "Galleries" from Content dropdown menu.
• 3. Click the File ID link in the ZipGallery column.
• 4. Take the default settings if adding to an existing gallery, or enter settings for new galleries.
• 5. Click "OK" to create/update the gallery.

• 1. Make sure the page in question is the active window.
• 2. Press the "Alt" and "Prt Scr" keys at the same time. This creates a copy of the active window on the system clipboard.
• 3. Open the Windows Clipboard viewer by selecting the Windows "Start" button, then select "Run" from the menu. Now type CLIPBRD in the Run dialog box.
• 4. Click "File", "Save As..." to open the file save dialog.
• 5. Name the file whatever you like and note the directory (folder) where it is being stored.
• 6. Attach the file you just saved to an email message and send it.

• 1. Click "products" from the "Ecommerce" menu.
• 2. Locate the product you wish to deactivate.
• 3. Click the Product ID or select the radio button for that product and click the "Edit" icon in the "Actions" area.
• 4. Un-check the "Active Flag" check box.
• 5. Click "OK".
• 6. Click "Publish All Changes" at the bottom of the product listing.

• 1. Click "Calendar" from the "Content" menu
• 3. Locate the desired event by specifying any criteria on the left then click "Search" in the "Actions" area.
• 3. Click the Event ID or select the radio button for that event and click the "Trash" icon in the "Actions" area.
• 4. Click "Publish"

• 1. Click "Files" from the "Content" menu.
• 2. Locate the file you would like to delete.
• 3. Select radio button for that file
• 4. Click the "Delete" icon in the "Actions" area.

• 1. Select "Files" from the "Content" menu
• 2. Locate the desired file
• 3. Select the radio button for that file and click the "Delete" icon in the "Actions" area.
• 4. Click "OK" on the "Are you sure?" dialogue.

• 1. Click "Links" from the "Features" menu.
• 2. Locate the link you would like to delete.
• 3. Select radio button for that link.
• 4. Click the "Delete" icon in the "Actions" area.

• 1. Click "Products" from the "Ecommerce" menu.
• 2. Locate the product you would like to delete.
• 3. Select radio button for that file
• 4. Click the "Delete" icon in the "Actions" area.

• 1. Edit the desired order
• 2. Scroll down to the ottom seciton of order items
• 3. select the desired item and click that radio button
• 4. Click the trash-can icon at the top of the order items column.

• 1. Click "Users" from the "Ecommerce" menu.
• 2. Click the radio button to left of the user ID#.
• 3. Click the "Delete" icon in the Actions area.
• 4. Repeat as necessary.
• 5. Click "Publish All Changes" button at the bottom when finished.

• 1. Select "Images" from the "Content" menu
• 2. Locate the desired image
• 3. Select the radio button for that image and click the "Delete" icon in the "Actions" area.
• 4. Click "OK" on the "Are you sure?" dialogue.

• 1. Click "products" from the "Ecommerce" menu.
• 2. Locate the desired product.
• 3. Click the Product ID or select the radio button for that product and click the "Edit" icon in the "Actions" area.
• 4. Set the discount field to the desired percentage.
• 5. Click "OK" or "Save"

• 1. Select "Users" from the "Ecommerce" menu
• 2. Locate the desired user by specifying any criteria on the left then click "Search" in the "Actions" area.
• 3. Click the User ID in the order column
• 4. Make any desired changes
• 5. Click "OK" or "Save"

• 1. Select "Orders" from the "Ecommerce" menu
• 2. Locate the desired order by specifying any criteria on the left then click "Search" in the "Actions" area.
• 3. Click the Order ID in the order column
• 4. Make any desired changes
• 5. Click "OK" or "Save"

• 1. Click "Products" from the "Ecommerce" menu.li>2. Enter part of the product name or code into the "Keywords" field.
• 3. Click the "Search" Button.
• 4. Click the Product ID or select the radio button for that product and click the "Edit" icon in the "Actions" area.
• 5. Check the "Product is featured " flag to feature a product
• 6. Un-Check the "Product is featured " flag to un-feature a product
• 7. Click "OK"

• 1. Click "Products" from the "Ecommerce" menu.
• 2. Check the "Featured" checkbox in the "Criteria" area.
• 3. Click the "Search" button in the "Actions" area.

• 1. Select "Import Users" from the "Features" menu.
• 2. Match the fields on the left with the columns in your spread sheet
• 3. Choose a default category to be used if not already in one of the columns.
• 4. Choose a field delimiter, tab is most common.
• 5. Copy and paste the content of the spreadsheet as directed, "paste data here:".
• 6. Remove the header row.
• 7. Click "Submit"
• 8. Any rows that cannot be imported will be left in the large textarea.
• 9. Address any issues if necessary and try again

• 1. Click "products" from the "Ecommerce" menu.
• 2. Locate the desired product.
• 3. Click the Product ID or select the radio button for that product and click the "Edit" icon in the "Actions" area.
• 4. Set the "In Stock" value to zero in the "Availability" area
• 5. Set the "Stock Date" if desired and/or known
• 6. Click "OK"
• 7. Click "Publish all changes"

• 1. Select "Orders" from the "Ecommerce" menu
• 2. Locate the order that you want to adjust and click the order id
• 3. Select "Adjustments" from the "Jump To" menu
• 4. Choose the type of adjustment you want, enter a description and the amount of the adjustment
• 5. Click "Submit"

• 1. Click "Products" from the "Ecommerce" menu.
• 2. Enter part of the product name or code into the "Keywords" field.
• 3. Click the "Search" Button.

• 1. Click "Orders" from the "Ecommerce" menu.
• 2. Enter a piece of informatio from the order (orderid, email address, etc.) in the "Keywords" field.
• 3. Click the "Search" Button.

• 1. Click "Pages" from the "Content" menu.
• 2. Enter part of the page name in the "Keywords" field.
• 3. Click the "Search" Button.

• 1. Click "Users" from the "Ecommerce" menu.
• 2. Enter part of the user's name, mailing address or email address into the "Keywords" field.
• 3. Click the "Search" Button.

• 1. Click the following Link: http://www.yourdomain.com/admin
• 2. Enter your email address
• 3. Enter your password
• 4. Make sure the checkbox "I hereby certify..." is clicked
• 5. Click "OK"

• 1. Click "Logout" from the "System" menu.

Background: 99.9% of all SPAM comes from international and unregistered mail domains. The SPAM wall sends a challenge email for the first message received from any international or unregistered mail domain. Once the challenge is answered, all future email from that domain will not be blocked.

• 1. Click "Spam" from the "Features" menu
• 2. Locate any desired domain by entering it into the "Keywords" field of the "Criteria" section and click "Search"
• 3. Change the status of a domain by selecting the radio button next to it and click the "Status" icon in the "Actions" area.

• P = Pending - Challenge has been sent
• Y = Yes - No email is blocked
• N = No - All email is blocked

• 1. Click "Setup" from the "System" menu
• 2. Check or un-check the various payment options as desired
• 3. Click "Save" or "OK"

• 1. Click "Users" from the "Ecommerce" menu
• 2. Locate the desired user by specifying any criteria on the left then click "Search" in the "Actions" area.
• 3. Click the User ID in the User column
• 4. Check the "active Mailing List" flag to opt a user in
• 5. Un-check the "active Mailing List" flag to opt a user out
• 6. Click "OK"

• 1. Click pages from the Content menu.
• 2. Locate the page you would like to publish.
• 3. Click on the page name in the Publish column.

• 1. Select "Orders" from the "Ecommerce" menu
• 2. Locate the desired order by specifying any criteria on the left then click "Search" in the "Actions" area.
• 3. Click the Order ID in the order column
• 4. Select "Checkout" from the "Jumo To" drop-down at the top.
• 5. You will placed in the shopping cart as if you are the customer who placed the order.

• 1. Click "Products" from the "Ecommerce" menu.
• 2. Locate the desired product.
• 3. Click the Product ID link or select the radio button for that product and click the "Edit" icon in the "Actions" area.
• 4. Select the desired product from the drop-down in the "Related" area.
• 5. Click the "New" icon in the "Related" area.
• 6. Repeat for multiple related products.

• 1. Select Publish Pages from the System menu
• 2. All pages should be republised in 30 to 60 minutes

• 1. Select "Images" from the "Content" menu.
• 2. Locate the desired image and click on the image id.
• 3. Select "Height" or "Width" from the "Resize" drop-down depending on which dimension you wish to resize.
• 4. Enter the number of desired pixels in the "To" field.
• 5. Click "Preview"
• 6. Repeat as necessary until the desired result is achieved.
• 7. Click "Finish".

• 1. Click Reports from the Features menu.
• 2. Locate the report you wish to run.
• 3. Select the radio button for that report and click the Run icon.

• 1. Click "Reports" from the "Features" menu.
• 2. Locate the report you wish to update.
• 3. Click the Report ID or select the radio button for that report and click the "Edit" icon in the "Actions" area.
• 4. Make any desired changes.
• 5. Click "Save" or "OK".

• 1. Click "Users" from the "Ecommerce" menu
• 2. Select the desired category in the "Categories" are of the "Criteria" section.
• 3. Click the "Search" button in the "Actions" area.

• 1. Select "Bulk Emailer" from the "Features" menu.
• 2. Select an existing mailer, or click the "New" icon in the "Actions" area.
• 3. Enter data as prompted for the mailer.
• 4. If you choose to use the WYSIWYG editor then Click "Save" before you click the WYSIWYG icon.
• 5. Click "Save" or "OK" to save the mailer
• 6. Click "Preview" to view your mailer before sending a test.
• 7. Click "Test" to send a sample through regular email to yourself.
• 8. Click "Send" to send the mailer to all of your selected recipients.

NOTE: if you would like a professional HTML template for your mailings, please contact me.

• 1. Log into the desired account through webmail.
• 2. Click "Options".
• 3. Click "Auto Response".
• 4. Put a check the "Auto Response Enabled" checkbox.
• 5. Specify the message you want returned to anyone sending email to this address.
• 6. Click "Update"
• 7. Test the auto-responder by sending a message to that email address.

• 1. Select "Categories" from the "features" menu.
• 2. Locate desired category and click on it's ID#.
• 3. Click the "Parent" dropdown and select the desired parent for this category.
• 4. Click "OK" or "Save".

• 1. Click "Categories" from the "Ecommerce" menu
• 2. Locate the desired cateopgy and click it's ID number
• 3. Make any desired cahnges then click "Save" or "OK"

• 1. Click "Links" from the "Content" menu
• 2. Locate the link you wish to update.
• 3. Click the Link ID or select the radio button for that link and click the "Edit" icon in the "Actions" area.
• 4. Make any desired changes.
• 5. Click the "OK" button

• 1. Click Pages from the Content menu.
• 2. Locate the desired page and click the Page ID or select the page and click the edit icon.
• 3. Modify the fields in the "Meta Data" section as you like.
• 4. Click OK or Save and then publish the page

• 1. Click products from the Ecommerce menu.
• 2. Locate the product you wish to update.
• 3. Click the Product ID or select the radio button for that product and click the Edit icon in the Actions area.
• 4. Make any desired changes in the Long Description or Short description as necessary. The WYSIWYG editor may used if desired by clickng the edit icon next to the description.
• 5. Click Save or OK

• 1. Click "products" from the "Ecommerce" menu.
• 2. Locate the product you wish to update.
• 3. Click the Product ID or select the radio button for that product and click the "Edit" icon in the "Actions" area.
• 4. Make any desired changes.
• 5. Click "Save" or "OK"

• 1. Click "Setup" from the "System" menu
• 2. Modify the areas labeled "Meta Description" and/or "Meta Keywords"
• 3. Click "OK" or "Save" and then "Clear Cache"

• 1. Click Pages from the Content menu.
• 2. Locate the desired page and click the WYSIWYG link for that page.
• 3. Make any desired changes.
• 4. Click the OK button.
• 5. Publish the page.

• 1. Click Upload from the Content menu.
• 2. If you are uploading more than one file, change the number of files you wish to upload.
• 3. Click the Browse button.
• 4. Browse to the file(s) you wish to upload.
• 5. Click the Open button.
• 6. If support needs to do anything for you regarding the file(s), include a message.
• 7. Click the upload button.

• 1. Login to your control panel.
• 2. Choose "Email" from the "Features" menu.
• 3. All of your email account usernames and passwords are listed here.

• 1. Select "Orders" from the "Ecommerce" menu
• 2. Locate the desired order by specifying any criteria on the left then click "Search" in the "Actions" area.
• 3. Click the Order ID in the order column
• 4. Click the "SSL" link in the "Misc" area beneath the billing address, or,
• 5. Select "SSL Receipt" from the dropdown list of actions at the top.
• 6. The complete billing details will be displayed in a secured page.

• 1. Select "Orders" from the "Ecommerce" menu
• 2. Locate the desired order by specifying any criteria on the left then click "Search" in the "Actions" area.
• 3. Click the Order ID in the order column
• 4. Click the SSL link at the bottom of the billing and/or shipping address.

• 1. Locate the "Ecommerce" menu at the top of the page
• 2. Click "Users" from the "Ecommerce" menu
• 3. Locate the desired user by specifying any criteria on the left then click "Search" in the "Actions" area.
• 4. Click the User ID in the User column
• 5. Make any desired changes
• 6. Click "OK"