Unlimited Support And Site Maintenance

Our Support team is happy to provide technical support and perform free updates for your site. This is a free service for the life of your hosted solution. Requirements are added to a general queue and addresed in the order received according to the following priority.

1. Bugs & Production Errors.
2. Approved Labor & Demand Requirements.
3. All Other Requirements.

1. Free - Any requirement that takes less than 1/2 hour to complete and does not require programming or specialty graphics work.
2. Billable - Any requirement that takes longer than 1/2 hour to complete or requires programming or specialty graphics work. Billable requirements are estimated and billed for actual labor at our standard labor rate.
3. Demand - Any requirement (free or billable) that you request us to complete on an expedited schedule ahead of other requirements in the general queue and/or at a specific date or time. Demand updates will incur a processing fee equal to one hour of labor plus any actual labor charges.
4. Phone Support - We provide 24x7 free unlimited email and call-back phone support to help with any problems or questions regarding your site. Call-back phone support is at our own discretion, this helps us keep our costs (and yours) down. Demand phone support will incur a minimum of 1 hour of billable labor.
   

All of the following services come standard with EVERY solution, click here for a free quote!